1. Introduction
SB Consultant ("we", "our", or "us") operates the SB Consultant mobile application and website (the "Service"). This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our Service.
By using our Service, you agree to the collection and use of information as described in this policy. If you do not agree, please do not use our Service.
2. Information We Collect
We collect the following types of personal information to provide our visa consultancy services:
- Account Information: Full name, email address, phone number, city of residence.
- Profile Information: Age, highest qualification, current job title, monthly salary, years of experience, destination country preference.
- Identity Documents: Passport scan/copy (uploaded securely for visa processing purposes).
- Professional Documents: CV/Resume (uploaded for profile review and matching).
- Payment Information: Proof of bank payment (screenshot or scan — we do not collect credit/debit card numbers).
- Support Communications: Messages and tickets submitted through the Help & Support feature.
- Usage Data: App interaction data, device type, and access timestamps collected automatically.
3. How We Use Your Information
We use the collected information solely for the following purposes:
- To provide visa consultancy services and process your application.
- To verify your identity and assess your visa eligibility.
- To match your profile with suitable visa categories and opportunities.
- To communicate with you regarding your application status.
- To process and verify your registration payment.
- To respond to support tickets and queries.
- To comply with applicable laws and regulations.
4. Data Storage & Security
Your data is stored securely using Google Firebase (Firestore and Firebase Storage), which uses industry-standard encryption at rest and in transit. We implement the following measures:
- All uploaded documents are stored in Firebase Storage with restricted access rules.
- Firestore database access is protected by Firebase Security Rules.
- Authentication is handled by Firebase Authentication with email/password and Google Sign-In.
- We do not store payment card details of any kind.
5. Data Sharing
We do not sell, rent, or trade your personal information. Your data may only be shared in the following limited circumstances:
- With your consent: Only when you explicitly authorize us to share documents with embassies or relevant authorities for visa processing.
- Service Providers: Google Firebase is used for data storage and authentication. Their privacy policy applies to infrastructure-level data processing.
- Legal Requirements: If required by Pakistani law or court order.
6. Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your account and associated data.
- Withdrawal: Withdraw consent for data processing at any time (this may affect your ability to use the Service).
To exercise any of these rights, contact us at: support@sbconsultant.com or WhatsApp: 0315-5440606.
7. Children's Privacy
Our Service is not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us immediately and we will delete it.
8. Data Retention
We retain your personal data for as long as your account is active or as needed to provide our services. Upon account deletion request, we will permanently delete your data within 30 days, except where retention is required by law.
9. Third-Party Services
Our app uses the following third-party services that have their own privacy policies:
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify users of any significant changes via the app or email. Continued use of the Service after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Business Name: SB Consultant
- Address: Paris Business Centre, Soan Garden, Islamabad, Pakistan
- Email: support@sbconsultant.com
- Phone / WhatsApp: 0315-5440606